This piece of paper stuck to a new refrigerator is really arrogant on the part of the manufacturer. The message I get from this is, “We used tape on your fridge that we know damages it. Now you have to spend extra time and money to fix our mistake. Guess what? We don’t care!”
Not only is that just plain rude, but it also makes me wonder what other shortcuts they knowingly took that I’ll be paying for. That’s a problem for me. The problem for the company is that my perception of the brand has been significantly degraded. Is that a really a worthwhile trade-off?
Adhesive arrogance
This piece of paper stuck to a new refrigerator is really arrogant on the part of the manufacturer. The message I get from this is, “We used tape on your fridge that we know damages it. Now you have to spend extra time and money to fix our mistake. Guess what? We don’t care!”
Not only is that just plain rude, but it also makes me wonder what other shortcuts they knowingly took that I’ll be paying for. That’s a problem for me. The problem for the company is that my perception of the brand has been significantly degraded. Is that a really a worthwhile trade-off?